I have a love hate relationship with Walmart and it has been going on for years now. I love their low prices most of time and I love it that we can price match prices there now BUT their poor costumer service really makes me wonder some times if I should just stop going there. I probably wont because they do carry a lot of items that I like and they are so close to my house I can pick and choose which one to shop at. I absolutely hate the one in Atasocita (about 7 minutes from the house). I really try not to go there. The closest one to me is about 5 minutes away and it is cleaner and some times their cashier are friendlier. Last night I went to that particular one looking to price match some milk (very cheap at $1.99) and some vegetable afterwards I started to walk around the isles to check for new products and I found what I have been looking for a while now. I had a steam mop that I bought when we lived in Utah and it worked great until one day it exploded in my face, I did not get hurt but my mop died. I trust my floors are very clean when I use a steam mop so I was looking everywhere for a cheap one and I found one last night. It was the Shark Stem Pocket Mop. They had a display on the store which did not show that particular one and it was in a spot that had the price for $79.99 so I was very excited and double checked for the name on the shelve and the name on the box, there was no other box with that same name and from the bar code I could tell it was that one, it was missing a few numbers but I figure that was the one. I went to the register and proceded to check out but I told the cashier that I needed two transactions since I had some items that I wanted to price match. I prefer to have one receipt for the big ticket items to make it easier in case I need to return it later on, which happens ALL the time. Anyways I was about to pay for it when the total was double of what it was supposed to be and I told him the price on the shelve was different and he called a manager who agreed to come with me to go check back on the shelve and display area. We got there and I pointed out the last box sitting there and the tag was matching the name of the product, She realized that there was something wrong with the labels and then said I can't give it to you for that price because this is the most expensive one, but I told her that was not my fault and that if they had the label wrong it was their problem not mine, then she said you need to match the price on the labels that are on the display but I told her that it did not make any sense when the item on display was also int he wrong spot (they had the chapest mop on the spot for the most expensive mop), then she said I could take $20.00 off the mop and I told her no way, I was not going to pay over a $100.00 on the mop. Then she started scaning every single mop and none of them were in the right place, her excuse to me was that they run out of place for their shipments and they have to put them in any space availbable and I told her that was not acceptable to the costumer since it is very confusing and you can barely tell how much those items really are, do we have to carry a scanner ourselves to figure it out? I am not going to walk back and forth to the price check with a huge box when they should have it all done the right way. I started to walk away and told her to forget it and I would l just go pay for my food and go home. She insisted on giving me a discount on the other mop that was actually $79.99 and she offered me the price of the chapest mop instead which I could not refuse since I really wanted my mop. It is not as nice as the other one but it works just fine. So I went back to the register and when I got there the guy had already done my transaction including the expensive mop and I lost it. I told the manager that he could not ring up the transaction without me present specially when I told him I was going to price match, I felt embarrased because all the people were looking at me and there was a huge line behind me. They moved me to a different register and said that they could fix it there without checking me out all over again. They did and then when I try to get my food items the guy started to say that I needed to empty the bags again and re do the whole thing.... he was so irritating because he kept contradicting himself the entire time, he was rude and was laghing at me in my face. I finally told the guy to leave me alone and walk away from me because he was not helping me at all and I did not want to speak to him anymore, since the actual cashier was doing a great job at that point I did not need him around and to just walk away... he would not stop talking and I was getting really annoyed, in the end I just ignored him and talked to the cashier the entire time, he eventually left me alone. I payed for my thing and walked away and the stupid guy said to me as I was living "Enjoy the rest of your evening".... not thanks to you pal!!
And that was my wonderful trip to the store last night. I can honestly say that I could just have walked away at the beginning but you know what? I am not taking people's %$*@ anymore, I am so sorry but nobody is walking all over me anymore. I am polite, I am kind to everyone but if you come to my face and start treating me like I am not your equal then forget it. I did not yelled at anybody I simply told them what was on my mind. I guess it doesn't help that I am so sick with a cold and kind of grouchy...
P.S My mop works wonderfully!
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